Refund policy

Refunds & Returns 🎀

We hope you love your Wonderbox order. Please read our returns policy carefully before purchasing.

Scoops 🎀

We do not accept returns on Scoop orders.

If any item in your Scoop arrives damaged, faulty, missing or incorrect, please contact us with your order details and photos where appropriate.

Where eligible, we will provide a refund or reimbursement for the affected item(s). You will not be required to return the Scoop to us.

This does not affect your statutory rights.

Makeup & Beauty Items 💄

Makeup and beauty products can be returned within 14 days of receiving your order, provided they are:

• Unused
• Unopened
• Still sealed
• In their original condition and packaging

For hygiene reasons, we cannot accept returns of sealed beauty or cosmetic products once the seal has been broken, unless the item is faulty.

Damaged, Faulty or Incorrect Items

If any item arrives damaged, faulty, missing or incorrect, please contact us as soon as possible.

Depending on the circumstances, we will arrange an appropriate refund, reimbursement or replacement.

Cancelling an Order

Where UK consumer cancellation rights apply, you have 14 days after receiving your order to tell us that you wish to cancel.

Certain items, including opened hygiene-sealed products and genuinely personalised goods, may be excluded from the right to cancel.

Your statutory consumer rights are not affected by this policy.